Project Coordinator
Humata Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Go
About the role
- Support Project Managers in executing customer implementations from kickoff through go-live and early post-launch.
- Assist with maintaining project plans, timelines, and task tracking in Smartsheet
- Coordinate implementation activities across planning, build, testing, and go-live phases.
- Track project dependencies, risks, and action items, escalating issues to the Project Manager as needed.
- Serve as a secondary point of contact for customers and internal stakeholders during the implementation process
- Schedule and coordinate customer and internal meetings, including preparing agendas and materials.
- Provide training coordination, support, and scheduling assistance with customer end users
- Maintain accurate project documentation, including meeting notes, risks, issues, and status updates.
- Send meeting summaries and next steps within one business day after implementation meetings.
- Support the execution of project communication plans to ensure stakeholders are informed of progress and upcoming milestones.
- Assist with testing and training preparation activities, including documentation and coordination.
- Help obtain and track payer, portal, and EHR credentials required for implementation.
- Support reporting and dashboard updates related to project health and milestones.
- Maintain streamlined and updated internal documentation, folders, and customer-facing collateral
- Participate in Go-Live Check-In Calls alongside Project Managers and Customer Success Managers.
- Partner with CSMs and Support teams to monitor post-launch issues and reporting accuracy.
- Observe and learn how customer workflows align with product functionality; flag gaps or questions for escalation.
- Collaborate with cross-functional teams (Sales, Product, SMEs) to support customer needs.
- Actively seek feedback and coaching to grow project management and customer-facing skills.
Requirements
- Bachelor’s degree in Business, Healthcare Administration, or a related field.
- 1-3 years of experience in a coordination, customer support, operations, or project-related role in a healthcare, SaaS, or technology environment
- Interest in healthcare operations, prior authorization or revenue cycle workflows
- Analytical mindset with the ability to use data to track progress, identify trends, and flag risks
- Strong written and verbal communication skills, and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- A customer-first mindset & collaborative team player
- Comfortable working with project tracking tools (Smartsheet, Google Workspace, Slack)
- Experience working in startup environments with healthcare software and familiarity with HIPAA compliance and PHI handling
Benefits
- Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes
- Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
- Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles
- Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match
- Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
- Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project coordinationdata analysisrisk managementdocumentation managementtraining coordinationcustomer supportproject tracking
Soft skills
communicationattention to detailcollaborationcustomer-first mindsetability to manage multiple prioritiesanalytical mindset