Director of Implementation
Humata Health
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Coach, develop, and lead a high-performing implementation team—fostering accountability, engagement, and continuous growth.
- Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly and relationships remain strong.
- Anticipate and remove obstacles that hinder delivery, equipping teams with the processes, tools, and support needed for success.
- Partner with leaders across Product, Engineering, and Customer Success to align implementation strategy with organizational priorities and scalability goals.
- Identify and drive opportunities to enhance people, process, and tools—unlocking team potential and improving implementation outcomes.
Requirements
- Bachelor’s degree in Business, Economics, Healthcare Administration or related field
- 8+ years of experience in implementation, project management or customer delivery within healthcare technology, SaaS or enterprise software
- 5+ years in a leadership role managing implementation or delivery teams
- Proven ability to lead teams through complex implementations while maintaining a positive, solutions-oriented mindset
- Experience implementing healthcare workflow, clinical, or operational technology solutions strongly preferred.
- Strong relationship management, communication, and problem-solving skills.
- Demonstrated success in leading through influence and driving cross-functional alignment.
- Consistent success in leading conversations with clarity and confidence at all levels, building connection and credibility with executive stakeholders and demonstrated leadership presence and polish
- Willingness to travel as required (up to 25%).
Benefits
- Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes
- Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL
- Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles
- Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match
- Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development
- Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
implementationproject managementcustomer deliveryhealthcare workflowclinical technology solutionsoperational technology solutionsSaaSenterprise software
Soft skills
coachingleadershiprelationship managementcommunicationproblem-solvinginfluencecross-functional alignmentclarityconfidencecredibility
Certifications
Bachelor’s degree