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About the role
Key responsibilities & impact- Assist with assessments using extracted datasets and program-related information;
- Provide administrative support and assist supervision with team tasks, contacts with clients/patients, internal departments, service providers, and support to educators;
- Monitor and manage offline channels (email and WhatsApp) to ensure that interactions with patients and internal departments are conducted according to established SLAs;
- Make contact with patients, doctors, providers, and clinics;
- Assist in managing the program's materials inventory;
- Support monitoring and maintenance of various departmental indicator spreadsheets in coordination with supervision.
Requirements
What you’ll need- Currently enrolled in or completed a university degree in health or administrative fields;
- Microsoft Office: Intermediate;
- Experience in customer and/or patient service;
- Knowledge of PSP/PSD.
Benefits
Comp & perks- Health insurance - taking care of what matters most: your health;
- Dental plan - taking care of your smile is also included;
- Home office allowance - more comfort for you on remote work days;
- Meal allowance - convenience and quality in your daily routine;
- Transportation voucher - for worry-free commuting;
- Life insurance - security and protection for you and your family;
- Private pension plan - helping you plan your future;
- PPR - Results Participation Program (profit-sharing);
- Viveo Health Center - convenient access to various in-person specialties as well as an online platform;
- Exclusive discounts at the Mafra Especialidades store;
- TotalPass - fitness and wellness benefits;
- Partnerships and exclusive employee discounts - for education, leisure, and more.
- Subsidy: up to 70% of the cost of devices and prostheses according to internal policy (benefit granted only for devices related to disabilities);
- Device replacement every 2 years with medical recommendation, provided the device is not damaged by misuse.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data assessmentadministrative supportmaterials inventory managementindicator spreadsheet maintenance
Soft Skills
communicationteam collaborationclient interactionorganizational skills