HumanIA

Administrative Assistant – Credentialing

HumanIA

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Prospect and credential service providers for contractual engagement to serve patients enrolled in the programs;
  • Negotiate services and fees within established metrics, verify documents, complete and monitor signed contracts with legal support;
  • Manage relationships with the credentialed network, ensuring documentation is kept up to date and mandatory trainings are maintained;
  • Support and monitor clinics' billing processes when necessary;
  • Create and maintain partner records in the credentialing system;
  • Perform similar and/or related tasks;
  • Respond to tickets in the systems and handle requests according to SLA deadlines;
  • Provide internal and external customer service via email and telephone.

Requirements

  • Bachelor's degree completed or in progress (healthcare, administrative, or related fields) is a plus;
  • Experience in support, credentialing, or client relationship management is a plus;
  • Proficiency in Microsoft Office (Excel, PowerPoint, Outlook).
Benefits
  • Health insurance - taking care of what matters most: your health;
  • Dental plan - caring for your smile is part of it;
  • Home office allowance - added comfort for your remote work days;
  • Meal voucher - convenience and quality in your daily routine;
  • Transportation voucher - for stress-free commuting;
  • Life insurance - security and protection for you and your family;
  • Private pension plan - helping you plan your future;
  • PPR - Profit Participation / Performance Bonus Program;
  • Viveo Health Center - convenient access to a range of in-person specialties and an online platform;
  • Exclusive discounts at Mafra Especialidades store;
  • Total Pass - for fitness and wellness activities;
  • Exclusive partnerships and discounts for employees - for education, leisure, and more;
  • Subsidy: up to 70% of the cost of assistive devices and prosthetics in accordance with internal policy (benefit granted only for devices related to disability);
  • Replacement of devices every 2 years upon medical recommendation, provided there is no evidence of misuse.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
credentialingbilling processescontract managementdocument verificationcustomer service
Soft skills
relationship managementnegotiationcommunicationorganizational skills
Certifications
Bachelor's degree