Customer Support Specialist

Humand

Customer Support Specialist providing exceptional support experiences to HR leaders and employees from important customers in Brazil. Training and educating customers while ensuring satisfaction and collaboration across teams.

Posted 6/3/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

About the role

Key responsibilities & impact

Deliver exceptional support experiences to employees and HR leaders from some of our most important customers.
Provide day-to-day support to Humand customers, primarily across Brazil and other global markets.
Identify issues and resolve them efficiently while maintaining a customer-centric approach.
Work closely with HR leaders to guide them through platform-related questions and best practices.
Train and educate customers to help them get the most value from Humand.
Track, document, and follow up on customer inquiries while collecting feedback for our Product team.
Understand customer challenges and proactively suggest creative solutions to improve their internal processes.
Collaborate cross-functionally with Product, Customer Success, and other teams to ensure customer satisfaction.

Requirements

What you’ll need

Minimum 1 year of experience in Customer Support, Customer Experience, or a similar customer-facing role.
Advanced proficiency in Portuguese, English, and Spanish (required).
Availability to work 9 AM–6 PM (Brazil time).
Curiosity and interest in AI tools and how they can improve productivity and customer experience.
Basic knowledge of web technologies or comfort working with technical concepts.
Excellent communication skills, with empathy, professionalism, and a customer-first mindset.
Ability to manage multiple customers and priorities simultaneously.
Creative problem-solving skills, with the ability to think beyond standard use cases and find smart workarounds.
Adaptability and resilience in a fast-paced, high-growth startup environment.
Strong prioritization, organization, and time-management skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Humand Website LinkedIn All Job Openings 201 - 500 employees Founded 2019 👥 HR Tech ☁️ SaaS 🤝 B2B 💰 Seed on 2023-07 HR Tech
SaaS
B2B Humand is a remote-first HR technology company and SaaS platform that helps organizations build digital employee communities to boost engagement, recognition, internal communication, and productivity. The company provides a Connect platform and related HR tools aimed at empowering employees, improving workplace happiness, and streamlining people processes for companies across geographies. Customer Support Specialist 🔥 21 minutes ago 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver exceptional support experiences to employees and HR leaders from some of our most important customers.
Provide day-to-day support to Humand customers, primarily across Brazil and other global markets.
Identify issues and resolve them efficiently while maintaining a customer-centric approach.
Work closely with HR leaders to guide them through platform-related questions and best practices.
Train and educate customers to help them get the most value from Humand.
Track, document, and follow up on customer inquiries while collecting feedback for our Product team.
Understand customer challenges and proactively suggest creative solutions to improve their internal processes.
Collaborate cross-functionally with Product, Customer Success, and other teams to ensure customer satisfaction. 🎯 Requirements
Minimum 1 year of experience in Customer Support, Customer Experience, or a similar customer-facing role.
Advanced proficiency in Portuguese, English, and Spanish (required).
Availability to work 9 AM–6 PM (Brazil time).
Curiosity and interest in AI tools and how they can improve productivity and customer experience.
Basic knowledge of web technologies or comfort working with technical concepts.
Excellent communication skills, with empathy, professionalism, and a customer-first mindset.
Ability to manage multiple customers and priorities simultaneously.
Creative problem-solving skills, with the ability to think beyond standard use cases and find smart workarounds.
Adaptability and resilience in a fast-paced, high-growth startup environment.
Strong prioritization, organization, and time-management skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience, Architecture and Engineering 🕒 Yesterday Vobi (YC W22) 11 - 50 🤝 B2B ⚡ Productivity Website LinkedIn All Job Openings Customer Experience role in a company transforming the construction industry through technology. Engaging with clients to ensure satisfaction and resolve issues effectively. 🇧🇷 Brazil – Remote 💰 $7M Seed Round on 2022-02 ⏰ Full Time 🟢 Junior 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Service Analyst 🕒 3 days ago Solventum 10,000+ employees ⚕️ Healthcare Insurance 📚 Education 🧘 Wellness Website LinkedIn All Job Openings Customer Service Analyst ensuring proper order management across electronic tools and ERP systems. Collaborating with internal teams for operational issue resolution and continuous improvement. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇧🇷🇵🇹 Portuguese Required Customer Service Associate, Spanish & Portuguese Speaker 🕒 May 26 Zeal Group 501 - 1000 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Customer Service Associate supporting LATAM clients in finance services at Zeal Group. Delivering high-quality support via chat, email, and phone for a variety of financial products. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required Customer Support Agent, PST-EST timezone 🕒 May 25 JobHire.AI 11 - 50 🤖 Artificial Intelligence 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Customer Support Agent engaging users actively via chat and calls during onboarding and early usage. Focusing on proactive outreach and trust-building for optimal user experience. 🇧🇷 Brazil – Remote 💵 $12k - $18k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇷🇺 Russian Required Junior Level 1 Support Analyst – Customer Experience 🕒 May 22 RD Station 1001 - 5000 ☁️ SaaS 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Customer Support Analyst addressing client inquiries and resolving technical issues at RD Station. Focused on empowerment and customer satisfaction through multichannel support. 🇧🇷 Brazil – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportcustomer experienceweb technologiesAI tools

Soft Skills

communication skillsempathyprofessionalismcustomer-first mindsetcreative problem-solvingadaptabilityresilienceprioritizationorganizationtime-management