Care Management Support Assistant

Humana

Care Management Support Assistant supporting Humana Healthy Horizons members in Ohio. Managing care-management administration, member resources, correspondence, data queues, and contact research remotely.

Posted 8/20/2026full-timeRemote • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities within the healthcare industry, with proficiency in Microsoft Office programs and a commitment to improving consumer experiences while ensuring compliance with PHI/HIPAA regulations.

Highest-signal resume keywords

Healthcare Administration SupportMicrosoft Office ProficiencyDecision Making SkillsCare and Well-Being Resource FamiliarityTechnical Troubleshooting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administration SupportData EntryResearch SkillsQuality Standards IdentificationWork Queue Management

Soft Skills

Independent DiscretionPrioritizationCommunication Skills

Tools & Technologies

Microsoft TeamsMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft WordMicrosoft Access

Certifications & Qualifications

Associate's Degree Preferred

Industry Keywords

Care ManagementConsumer Experience ImprovementPHI ComplianceHIPAA Compliance

About the role

Key responsibilities & impact

Contribute to the administration of care management
Provide non-clinical support for assessing and evaluating members' needs and requirements
Guide members and families toward resources appropriate for members' care and well-being
Manage shared mailboxes
Enter data into care management work queues
Mail letters and educational materials
Research members who cannot be contacted
Complete other assigned administrative functions
Interpret department policies and methods for completing assignments
Identify work expectations and quality standards within defined parameters
Prioritize and schedule assignments using independent discretion

Requirements

What you’ll need

At least 2 years Administration support experience within the healthcare industry
Minimum 1 year intermediate or better working knowledge using Microsoft Office Programs, specifically Teams, Excel, PowerPoint, Outlook and Word
Experience with systems and platforms, and ability to troubleshoot and resolve general technical difficulties
Decision making skills regarding own work approach/priorities, work assignments, standards and resources
Familiarity with care and well-being resources
Passion for contributing to an organization focused on continuously improving consumer experiences
Must be able to work a 40-hour work week, Monday through Friday, 8:00 AM to 5:00 PM Eastern Time
Minimum download speed of 25 Mbps and upload speed of 10 Mbps
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
Associate's degree preferred
Microsoft Access proficiency preferred

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Remote work at home
No travel required, except occasional travel to Humana offices for training or meetings may be required