Inbound Contact Representative

Humana

Inbound Contact Representative resolving member inquiries for Humana, a U.S. healthcare and insurance company.

Posted 8/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and problem-solving skills while effectively managing multiple priorities in a fast-paced environment. Proficient in documenting customer interactions accurately and maintaining compliance with PHI and HIPAA regulations.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Communication SkillsAttention to DetailExperience in Healthcare or Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Interaction DocumentationIssue ResolutionComputational SkillsMulti-Application NavigationTask Prioritization

Soft Skills

Critical ThinkingJudgmentIndependenceWorkload ManagementCommitment to Customer Experience

Certifications & Qualifications

Post-Secondary EducationProfessional Training

Industry Keywords

Contact CenterMember ServicesRegulated IndustriesConsumer ExperienceCustomer Support

About the role

Key responsibilities & impact

Respond to customer inquiries by phone, digital, or written channels, including benefits questions, issue resolution, and member education
Accurately document customer interactions, requests, concerns, and resolutions in applicable systems
Research and resolve customer issues, escalating complex or unresolved matters as appropriate
Apply established policies, procedures, and resources to deliver accurate and timely support
Use critical thinking and sound judgment to address customer needs and recommend solutions
Manage workload effectively, prioritize tasks, and meet quality and service expectations
Work independently within established guidelines while supporting customer satisfaction and business objectives
Perform moderately complex customer service, administrative, and operational support activities
Perform computations
Manage semi-routine assignments with minimal guidance

Requirements

What you’ll need

3 years of customer service experience in a professional environment
Strong customer service and problem-solving skills
Commitment to delivering a positive customer experience
Effective verbal and written communication skills
Strong attention to detail and accuracy when documenting information and completing tasks
Proficiency using computers and navigating multiple applications simultaneously
Ability to manage multiple priorities in a fast-paced environment
Passion for contributing to an organization focused on improving consumer and member experiences
Minimum download speed of 25 Mbps and upload speed of 10 Mbps for home internet service
Ability to work from a dedicated space without ongoing interruptions to protect member PHI / HIPAA information
Preferred: experience in a contact center, customer support, member services, or related customer-facing role
Preferred: experience supporting healthcare, insurance, benefits, or other regulated industries
Preferred: experience handling complex customer inquiries and issue resolution
Preferred: post-secondary education, professional training, certifications, or equivalent combination of education and experience

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Competitive benefits supporting whole-person well-being
Self-provided internet service for home employees
Remote work arrangement
Occasional travel to Humana offices for training or meetings