Field Care Manager, Behavioral Health

Humana

Humana behavioral health care manager coordinating integrated care for Illinois members with complex behavioral health needs. Conducting assessments, field visits, transitions, and provider collaboration.

Posted 8/11/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $71,500 - $97,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in behavioral health assessments, care coordination, and crisis intervention for diverse populations, ensuring compliance with regulatory requirements. Proficient in managing complex health issues and facilitating interdisciplinary team collaboration to enhance member outcomes.

Highest-signal resume keywords

Licensed LCSW, LMFT, Or LCPCBehavioral Health AssessmentsCare CoordinationCase Management ExperienceKnowledge Of Community Health Resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health AssessmentCrisis InterventionCare CoordinationComprehensive Risk AssessmentCase ManagementHealth Literacy ImprovementInterdisciplinary Team CollaborationRegulatory ComplianceIn-Home AssessmentField Case Management

Soft Skills

AutonomyCommunicationProblem-SolvingCollaborationSupport Seeking

Certifications & Qualifications

CCM Certification

Industry Keywords

SMISEDSUDIDHSCMSNCQAMedicareMedicaidDual-Eligible PopulationsManaged Care

About the role

Key responsibilities & impact

Perform primarily face-to-face and telephonic behavioral health assessments with members
Serve as the primary point of contact and provide integrated, timely, high-quality care coordination
Manage member health issues and identify and resolve barriers to effective care
Provide personalized care coordination, crisis intervention, peer support, and collaboration with medical and behavioral health providers
Support members with SMI, SED, SUD, and justice-involved populations across children, adolescents, and adults
Engage members in their communities and conduct face-to-face visits
Complete required assessments, including the Comprehensive Risk Assessment (HRA)
Coordinate behavioral health and medical services, provider engagement, and treatment-plan adherence
Improve member health literacy and address health-related social needs
Serve as the member's interdisciplinary care team, overseeing care planning, transitions, and service delivery
Facilitate interdisciplinary care team meetings and communication among providers, Service Coordinators, and Care Management Extenders
Support transitions of care
Conduct biannual and quarterly face-to-face visits for monitoring and intervention
Collaborate with internal departments, providers, and community-based organizations
Follow processes and procedures to comply with IDHS, CMS, and NCQA requirements
Perform other duties as assigned

Requirements

What you’ll need

Must reside in Cook, DuPage, DeKalb, or Kane County, Illinois
Active Illinois licensed LCSW, LMFT, or LCPC; no supervisees or provisional licenses
Minimum of 2 years of post-degree clinical experience in a behavioral health setting
Case management experience with complex SMI, SUD, and SED populations
Ability to travel to region-based facilities and homes for face-to-face assessments
Valid driver's license, car insurance, and reliable transportation
Ability to work with autonomy and seek support when needed
Must comply with IDHS, CMS, and NCQA regulatory requirements
Up to 75% travel for collaboration, face-to-face meetings, and field interactions
Monday–Friday, 8:00 a.m.–5:00 p.m. Central Standard Time
Must complete TB screening if selected
Must maintain personal vehicle liability insurance meeting state minimums or specified higher limits
Home internet with at least 25 Mbps download and 10 Mbps upload speed
Dedicated workspace without ongoing interruptions to protect PHI/HIPAA information
Preferred: CCM certification
Preferred: 3+ years of in-home assessment and care coordination experience
Preferred: experience with Medicare, Medicaid, and dual-eligible populations
Preferred: field case management experience
Preferred: knowledge of community health and social service agencies and community resources
Preferred: previous managed care experience
Preferred: bilingual ability

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
TB screening program
Self-provided internet service requirements and dedicated workspace support for home work