Consumer Service Operations Representative

Humana

Consumer service representative connecting Humana members with Medicare and Medicaid support programs. Assessing eligibility, collecting member data, and identifying health and cost-saving resources.

Posted 8/10/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $52,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to assess program eligibility while effectively navigating multiple systems. Proficient in data entry and committed to fostering a compassionate and service-oriented environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry ProficiencyProgram Eligibility AssessmentTechnology Navigation SkillsCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryProgram Eligibility AssessmentTechnology ProficiencyApplication LearningSystem Navigation

Soft Skills

CompassionService OrientationEmpowermentCollaboration

Industry Keywords

Medicare Savings ProgramFood AssistanceMedication Cost SavingsCall Center Environment

About the role

Key responsibilities & impact

Engage with members over the phone in a call center environment
Assess eligibility for programs such as the Medicare Savings Program
Collect and accurately input personal and financial information into multiple systems
Identify additional resources, including food assistance and medication cost savings
Educate and empower members to use benefits that improve their quality of life
Collaborate with the team to contribute to a culture of compassion, service, and excellence

Requirements

What you’ll need

Must reside within 50 miles of the Louisville Waterside Building at 101 E. Main Street, Louisville, KY 40202
2+ years of customer service experience
Proficient in technology, including data entry
Ability to learn and navigate multiple systems
Ability to learn new applications
Associate’s or Bachelor’s degree is preferred, not required
Resume must be attached in PDF or Word format

Benefits

Comp & perks

$1,500 bonus for new hires, paid in three installments
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Personal wellness and smart healthcare decision support