Care Management Support Assistant

Humana

Care management support assistant handling member eligibility, administrative tasks, and inbound/outbound calls for Humana. Supporting care coordination at a U.S.

Posted 8/5/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities with proficiency in Microsoft Office tools, effective communication, and customer service skills. Familiarity with healthcare guidelines and resources enhances the ability to assist members effectively.

Highest-signal resume keywords

Administrative Support ExperienceProficiency In Microsoft Word, Excel, And OutlookCustomer Service SkillsKnowledge Of Medicare And Medicaid GuidelinesBilingual English And Creole/Spanish

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative SupportTyping SkillsComputer Navigation SkillsTechnical TroubleshootingData Computation

Soft Skills

Excellent Communication SkillsAbility To Manage Multiple PrioritiesSelf-Motivation

Tools & Technologies

Microsoft Office SuiteRemote Communication Tools

Certifications & Qualifications

Associate's Degree

Industry Keywords

Care ManagementMember EligibilityPHI/HIPAA ComplianceHealthcare IndustryCare And Well-Being Resources

About the role

Key responsibilities & impact

Contribute to administration of care management
Provide non-clinical support for assessment and evaluation of members' needs and requirements
Guide members and families toward appropriate care and well-being resources
Facilitate interaction with resources supporting member care and well-being
Work directly with state agencies to monitor member eligibility
Perform varied, moderately complex administrative, operational, and customer-support assignments
Perform computations
Receive and place calls on 50% inbound/outbound call lines
Interpret department policies and methods for completing assignments
Identify work expectations and quality standards within defined parameters
Prioritize and schedule assignments with minimal direction
Report to the CM Support Manager

Requirements

What you’ll need

Minimum 2 years of administrative support experience
Proficiency with Microsoft Word, Excel, and Outlook
Typing and computer navigation skills using multiple systems and platforms
Ability to troubleshoot and resolve general technical difficulties in a remote environment
Excellent customer service and communication skills
Ability to manage multiple or competing priorities
Ability to work Eastern Time Zone hours
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
Self-provided internet service with minimum 25 Mbps download and 10 Mbps upload speeds
Preferred: Associate's Degree
Preferred: Administrative support experience in a healthcare industry
Preferred: Knowledge of Medicare and Medicaid guidelines
Preferred: Familiarity with care and well-being resources
Preferred: Bilingual English and Creole/Spanish, subject to language assessment criteria

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Remote work at home
No regular travel
Dedicated workspace and internet requirements to support remote work