Network Operations Lead

Humana

Network Operations Lead standardizing workflows and governance across Humana’s healthcare operations. Driving strategic workplans, executive communications, process improvements, and cross-functional execution.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $94,900 - $130,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational consistency, process improvement, and strategic operations management, with a strong focus on executive communication and cross-functional leadership. Proficient in developing governance routines and standard operating procedures to enhance organizational effectiveness.

Highest-signal resume keywords

Operations ManagementProcess ImprovementExecutive CommunicationCross-Functional LeadershipAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingStandard Operating ProceduresGovernance RoutinesPerformance TrackingStrategic WorkplansRisk IdentificationDocumentationOperational ReadinessWorkflow StandardizationDecision Documentation

Soft Skills

Stakeholder AlignmentFacilitationCollaborationCommunicationLeadership

Tools & Technologies

Microsoft Suite

Industry Keywords

Health Care OperationsPHIHIPAABusiness TransformationOperational Consistency

About the role

Key responsibilities & impact

Improve operational consistency, scalability, and readiness across Network Operations
Evaluate complex operational and provider-related issues and identify root causes and process gaps
Partner with leadership and cross-functional teams to drive standardization, governance, and execution
Lead standardization of Network Operations workflows, documentation, operating expectations, and processes across markets or regions
Develop executive-ready presentations, status updates, decision documents, process maps, and communication materials
Assess current-state processes, document dependencies, and prepare teams for system, technology, and operating model changes
Establish or improve standard operating procedures, governance routines, intake processes, escalation pathways, and performance tracking
Manage strategic workplans, track deliverables, identify risks, and escalate issues with recommended actions
Facilitate meetings and working sessions to align stakeholders, clarify ownership, document decisions, and drive follow-through

Requirements

What you’ll need

Minimum of 5 years of experience in operations, consulting, process improvement, or business transformation
Minimum of 5 years of strategic operations experience translating organizational priorities into structured workplans
Minimum of 3 years of executive communication experience
Minimum of 3 years of process improvement experience
Minimum of 2 years of cross-functional leadership experience
Minimum of 2 years of analytical problem-solving experience
Experience in Health Care operations preferred
Proficiency in Microsoft Suite preferred
Minimum internet speed of 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions
Ability to protect member PHI/HIPAA information
Ability to occasionally travel to Humana offices for training or meetings

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Wellness and smart healthcare decision support
Occasional travel to Humana offices for training or meetings