Field Service Coordinator

Humana

Humana Field Service Coordinator assessing Indiana members’ needs and developing LTSS care plans. Connecting members and caregivers with healthcare, social, housing, and community resources.

Posted 8/4/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $53,700 - $72,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in administering long-term services and support assessments, developing service plans, and collaborating with healthcare professionals to enhance member outcomes. Proficient in navigating community resources and ensuring compliance with Medicaid eligibility and privacy regulations.

Highest-signal resume keywords

Long-Term Services And Supports (LTSS) AssessmentCare Planning And CoordinationMedicaid Eligibility MaintenanceVerbal And Written CommunicationCommunity Resource Navigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Person-Centered ThinkingService Plan DevelopmentElectronic Case-Note DocumentationHealth PromotionCoachingMicrosoft Office WordMicrosoft Office Excel

Soft Skills

Interpersonal SkillsCollaborationProblem-Solving

Tools & Technologies

Electronic Information ApplicationsSoftware Programs

Certifications & Qualifications

Tuberculosis (TB) Screening

Industry Keywords

Community HealthSocial Service AgenciesHealth And Human ServicesMember PHI/HIPAA Compliance

About the role

Key responsibilities & impact

Administer initial and ongoing long-term services and support (LTSS) assessments using person-centered thinking approaches
Contact members telephonically and/or in person to establish goals and priorities, evaluate resources, develop plans of care, and identify LTSS providers and community partnerships
Develop and continuously modify service plans and involve applicable care-team members in care planning
Support members with navigation of LTSS and related environmental and social needs
Use available member information to avoid duplicative assessments
Help members and caregivers access long-term services and supports, social, housing, educational, and other services
Assist members in maintaining Medicaid eligibility
Collaborate with Medical Directors, geriatricians, and care coordinators to ensure cohesive service delivery and positive member outcomes
Assess and evaluate member needs to promote optimal wellness and health outcomes
Connect members with quality services and community resources

Requirements

What you’ll need

Bachelor's degree in a health and human services field
2 or more years of related experience
Knowledge of Microsoft Office Word and Excel
Exceptional verbal and written communication and interpersonal skills
Ability to use various electronic information applications and software programs
Ability to pass tuberculosis (TB) screening
Valid state driver's license
Maintain personal vehicle liability insurance meeting state minimums or Humana's specified limits, whichever is higher
Reside in Indiana
Have a separate room with a locked door usable as a private home office
Home internet with at least 25 Mbps download and 10 Mbps upload speed
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Preferred: experience with electronic case-note documentation and multiple computer applications/systems
Preferred: experience with health promotion, coaching, and wellness
Preferred: knowledge of community health and social service agencies and community resources

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Self-provided internet service for home employees
Remote work arrangement
Occasional travel to Humana offices for training or meetings