Associate Director – Delegation Operational Enablement and Support

Humana

Associate Director leading strategic enablement and operational support for Humana's delegated provider and vendor relationships. Collaborating across teams to improve governance and value-based outcomes.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $115,200 - $158,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare provider and payer relationships, with a strong focus on delegation oversight, process improvement, and cross-functional collaboration. Proven ability to lead teams, prepare executive-level reports, and drive strategic recommendations.

Highest-signal resume keywords

Healthcare Provider And Payer RelationshipsDelegation OversightProcess Improvement InitiativesExecutive-Level ReportingIndirect/Direct Leadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementOperational ExecutionRisk IdentificationStakeholder Experience EnhancementComplex Problem Solving

Soft Skills

Cross-Functional CollaborationCommunicationLeadership

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Delegation CouncilGovernanceBest PracticesMarket TeamsProvider And Vendor Partners

About the role

Key responsibilities & impact

Lead up to around 6 direct reports
Develop and implement programs, processes, tools, and education that support delegated relationships across their lifecycle
Serve as a subject matter expert on delegation requirements, oversight, governance, operational execution, and best practices
Lead cross-functional collaboration with market teams, operational partners, provider and vendor partners, and internal leadership
Establish, manage, and improve oversight processes, including ownership and support of the Delegation Council
Support markets with delegated relationships by resolving pain points, aligning processes, and connecting stakeholders to appropriate business areas
Monitor delegation performance, identify risks and trends, and drive continuous improvement in consistency, documentation, education, and stakeholder experience
Prepare executive-level reporting, communicate outcomes and risks, and provide strategic recommendations to leadership

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Administration, or a related field
7+ years of experience in healthcare provider and payer relationships
2+ years indirect/direct leadership experience
Experience identifying complex technical and operational problems within departments or across business areas
Knowledge of Microsoft products, including Word, Excel, PowerPoint
Experience presenting executive-level reporting, presentations, and recommendations
Experience implementing process improvement initiatives

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities