Care Coach – Long-Term Services & Support

Humana

Care Coach assessing and evaluating members' needs for optimal wellness and connecting them with quality services. Supporting members receiving Long Term Services and Support (LTSS) and behavioral health care.

Posted 7/30/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $53,700 - $72,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in assessing and evaluating members' needs to facilitate optimal wellness, while effectively navigating Long Term Services and Support (LTSS) and related resources. Proficient in developing Individual Service Plans and collaborating with interdisciplinary care teams to enhance member independence and wellbeing.

Highest-signal resume keywords

Bachelor's Degree In Health Or Human ServicesActive LPN License In VirginiaTwo Years Of Experience In Health Care Or Case ManagementExperience With Electronic Medical RecordsExceptional Oral And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Assessment And EvaluationIndividual Service Plan DevelopmentLong Term Services And Support (LTSS)Health Related Social Needs (HRSNs)Critical ThinkingProblem-SolvingOrganizational SkillsIntermediate To Advanced Computer SkillsElectronic Information ApplicationsHome And Community-Based Services

Soft Skills

Interpersonal SkillsBuilding RapportCommunication Skills

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookElectronic Medical Records Software

Certifications & Qualifications

Active LPN License In Virginia

Industry Keywords

Case ManagementHealth CareMedicaid EligibilityInterdisciplinary Care TeamsCommunity Partnerships

About the role

Key responsibilities & impact

assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness
guide members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
meeting members in the field at their home, Nursing Facility (NF) or location of the member's choice
spending quality time assessing their goals, needs and barriers and then connecting our members with quality services
provides specialized support for Members receiving Long Term Services and Support (LTSS)
focus on addressing health related social needs (HRSNs), providing psychosocial support, and ensuring LTSS meets the member's service needs
contacts members telephonically and face-to-face to establish goals and priorities, evaluate resources, develop plans of care, and identify LTSS providers and community partnerships
develops and modifies Individual Service Plans and involve applicable members of the care team in care planning
supports members through navigation of their LTSS and related environmental and social needs
utilizes available information pertaining to member to prevent the need for administration of duplicative assessments
focuses on supporting members and/or caregivers utilizing an interdisciplinary approach in accessing long term services and support, social, housing, educational and other services
makes recommendations for appropriate Home and Community-Based Services to enable member's independence in the community
facilitates interactions with other payer sources, providers, and Interdisciplinary Care Teams
educates members in maintaining Medicaid eligibility
assists with entry of annual Level of Care assessment into state portal

Requirements

What you’ll need

Must reside in the Central region of Virginia (Franklin City, Southampton, Sussex, Dinwiddie or surrounding counties)
Bachelor's degree in health or human services field OR an active LPN license in the Commonwealth of Virginia without disciplinary action
Two (2) years of prior experience in health care and/or case management
One (1) one year of experience working directly with individuals who meet the Cardinal Care Priority Population criteria (adults, pediatrics populations at risk for chronic medical conditions & high social needs)
Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook
Ability to use a variety of electronic information applications/software programs including electronic medical records
Exceptional oral and written communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders
Proven ability of critical thinking, organization and problem-solving skills

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities