Research Operations Lead

Humana

Research Operations Lead at Humana managing research knowledge bases and tools for Medicare consumers. Focused on enhancing user-centered experiences through effective research practices.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $126,300 - $173,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing research operations within digital product organizations, focusing on scalable research practices, tool management, and policy maintenance. Strong communication and organizational skills are essential for coordinating with stakeholders and suppliers.

Highest-signal resume keywords

Research Operations ManagementDigital Product ExperienceDesign Research ExpertiseAdvanced Education in Research DisciplineOperational Coordination Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Research Practices DevelopmentResearch Tool ManagementKnowledge Base ManagementScalable Research PracticesResearch Policy Maintenance

Soft Skills

Exceptional CommunicationProblem-Solving SkillsOrganizational Skills

Tools & Technologies

Research ToolsResearch SoftwareResearch Platforms

Industry Keywords

Human Computer InteractionHuman FactorsCognitive ScienceStatisticsBusiness ManagementPsychologyAnthropology

About the role

Key responsibilities & impact

Keeps Design Research practice running smoothly
Partners with Design Research leadership to manage research knowledge bases, tooling, and infrastructure
Develops, standardizes, and maintains scalable research practices
Manages access, permissions, and utilization of research tools/software/platforms
Coordinates with research tool suppliers
Maintains research policies and standards

Requirements

What you’ll need

8-10 years of experience delivering research ops contributions within digital product organizations
5-8 years of experience independently managing research ops
Exceptional communication, problem-solving, organizational and operational coordination skills
Demonstrated advanced education or expertise in design research tradecraft: BS, MS, or PhD in a research-related discipline (e.g., Statistics, Human Computer Interaction, Human Factors, Business Management, Psychology, Anthropology, Cognitive Science)

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities