Operations Specialist
Insurance Office of America
Consumer Service Operations Representative III
Humana
full-time
Posted on:
Location Type: Hybrid
Location: West Palm Beach • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $43,000 - $56,200 per year
Job Level
Junior
About the role
- Responsible for the daily activities across multiple service functions.
- Perform advanced administrative/operational/customer support duties requiring independent initiative and judgment.
- Investigate and settle claims and customer service issues.
- Regularly exercise discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques.
Requirements
- Minimum of 1 year of customer service experience in a healthcare setting
- Proficient in Microsoft Office, Outlook, Word, and Excel
- Excellent verbal, listening and written communication skills
- Aptitude for quickly learning and navigating new technology, systems and applications as well as working knowledge of computers
- Undergraduate Degree (Preferred)
- Clerical support experience in a healthcare environment (Preferred)
- CNA or Medical Assistant experience (Preferred)
- Quality experience (Preferred)
- Medicare experience (Preferred)
- Familiarity with medical terminology and/or ICD-10 codes (Preferred)
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
- many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceadministrative supportoperational supportclaims investigationMicrosoft OfficeOutlookWordExcelmedical terminologyICD-10 codes
Soft skills
independent initiativejudgmentdiscretionprioritizationcommunicationlisteningverbal communicationwritten communicationadaptabilitylearning aptitude
Certifications
CNAMedical Assistant
