Senior Product Designer
InvestNext
Principal Service Designer
Humana
full-time
Posted on:
Origin: • 🇺🇸 United States • Kentucky
Visit company websiteSalary
💰 $150,000 - $206,300 per year
Job Level
Lead
About the role
- Lead complex, cross-functional design initiatives spanning the entire service ecosystem across insurance, digital, operations, clinical, and support teams to orchestrate member-desirable, feasible, and sustainable experiences
- Define and drive service design strategy across enterprise initiatives, connecting member needs to operational capabilities
- Create service blueprints, journey maps, and ecosystem models that bridge frontstage and backstage experiences, end-to-end
- Facilitate alignment across teams and business partners to deliver coherent, multi-touchpoint services
- Mentor designers, evolve service design methods, and contribute to Humana’s design culture
- Define success metrics and lead post-launch evaluations to ensure services deliver measurable value
- Collaborate with process and operational teams to ensure services are deliverable, scalable, and grounded in real-world constraints
- Use compelling narratives and visual frameworks to build empathy, drive decisions, and influence senior stakeholders
- Travel: occasional travel to Humana's offices may be required.
Requirements
- 12+ years of experience in service design or systems-oriented experience design
- Deep fluency in service design methods: blueprinting, journey mapping, prototyping, facilitation, and storytelling
- Experience designing services that span digital tools and offline delivery (e.g., human interactions, physical spaces)
- Proven ability to lead through ambiguity and drive clarity in complex systems
- Strong collaboration and stakeholder engagement skills across business functions
- Experience with Agile product teams and cross-functional delivery
- Bachelor’s or advanced degree in Design, HCD, or a related field
- Portfolio demonstrating strategic service design leadership and measurable impact
