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Senior Product Designer – Benefits Servicing
HumanaSenior Product Designer at Humana shaping digital experiences for medical benefits. Collaborating with cross-functional teams to enhance member engagement and satisfaction.
About the role
Key responsibilities & impact- Design and deliver end-to-end user experiences for Humana’s medical benefits products and services
- Collaborate with product, engineering, marketing, analytics, and research partners to identify opportunities and develop innovative solutions
- Utilize user research, usability testing, analytics, and member feedback to inform design decisions
- Create user flows, wireframes, prototypes, and high-fidelity designs
- Advocate for accessibility, inclusivity, and design best practices
- Present design recommendations to stakeholders, incorporating feedback and building alignment across teams
Requirements
What you’ll need- Bachelor’s degree in Human-Computer Interaction or a related field, or equivalent practical experience
- 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes
- Experience designing complex user experiences and end-to-end customer journeys, preferably within healthcare, insurance, or similarly regulated industries
- Strong expertise in user-centered design, interaction design, information architecture, and visual design
- Proficiency with modern design and prototyping tools, including Figma
- Solid understanding of user research methodologies
- Experience collaborating effectively with cross-functional teams including product management, engineering, research, and business stakeholders
- Strong communication, presentation, storytelling, and stakeholder management skills
- Demonstrated success using design to improve business and customer outcomes
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
User ResearchUsability TestingInformation ArchitecturePrototypingWireframingHigh-Fidelity DesignEnd-to-End Customer Journey DesignDigital Product DesignDesign Best PracticesAccessibility Advocacy
Soft Skills
Strong CommunicationPresentation SkillsStorytellingStakeholder Management