Inbound Contact Representative

Humana

Inbound Contact Representative addressing customer inquiries for Humana. Handling complex benefit questions and providing support through various communication channels.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $39,000 - $49,400 per yearWebsite

About the role

Key responsibilities & impact

represent the company by addressing incoming telephone, digital, or written inquiries
perform varied activities and moderately complex administrative/operational/customer support assignments
address customer needs which may include complex benefit questions, resolving issues, and educating providers
record details of inquiries, comments or complaints, transactions or interactions and take action in accordance to it
escalate unresolved and pending customer grievances

Requirements

What you’ll need

2 years of customer service experience
Strong customer service orientation
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Associate's or Bachelor's Degree
Previous inbound call center or related customer service experience
Healthcare experience

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Support AssignmentsIssue ResolutionInquiry DocumentationTransaction RecordingMulti-Application Management

Soft Skills

Strong Customer Service OrientationEffective Verbal CommunicationActive ListeningPassion For Improvement

Certifications

Associate's DegreeBachelor's Degree