Senior Problem, Incident and Event Management Engineer

Humana

Senior Engineer enhancing event correlation and incident detection at Humana. Utilizing platforms like Splunk and Dynatrace to improve service disruption response.

Posted 6/25/2026full-timeRemote • Florida, Kentucky, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $89,000 - $121,400 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNowSplunk

About the role

Key responsibilities & impact

Responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact
Specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems
Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as Splunk ITSI and Dynatrace
Integrate data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events
Drive the reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies
Develop and maintain operational and executive dashboards in Splunk and other reporting tools

Requirements

What you’ll need

3–5+ years of experience in Incident, Event, or Problem Management
Hands-on experience with Splunk (preferably ITSI) and Dynatrace or similar observability platforms
Experience building dashboards, reports, and analytics to support operational decision-making
Experience with ServiceNow ITSM, including incident lifecycle management and reporting
Strong analytical skills with the ability to correlate data across multiple systems and platforms
Experience working with event correlation, alerting strategies, or AIOps concepts
Ability to assess business impact using priority models, criticality tiers, and service context
Bachelor’s Degree in Business, Computer Science, or a related field or equal experience

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

event correlationincident detectionalerting strategiesdata integrationdashboard developmentreportinganalyticsAIOps conceptsfalse positive reductiondata correlation

Soft Skills

analytical skillsproblem managementdecision-makingservice context assessment