Lead Experience Architect, Adobe Journey Optimizer

Humana

Lead Experience Architect responsible for journey design and collaboration with multiple teams using Adobe Journey Optimizer. Focusing on scalable, reusable components aligned with business goals.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $126,300 - $173,700 per yearWebsite

About the role

Key responsibilities & impact

Journey Architecture & Blueprinting: Design scalable, reusable journey components and logic frameworks aligned with AJO capabilities and business requirements
Create high-level journey blueprints that support personalization and multichannel orchestration
Ensure consistency and feasibility across pods and use cases
Pod Enablement & Design Support: Act as a design lead across agile pods, validating journey logic and supporting AJO builders
Provide reusable templates, documentation, and guidance to accelerate pod-level execution
Promote consistency across pods while enabling flexibility for experimentation and variation
AI Enablement & Optimization: Collaborate with data science and personalization teams to embed NBA logic into journey design
Support multivariant testing strategies and content delivery
Monitor performance and recommend design optimizations based on engagement data
Cross-Functional Collaboration: Partner with Customer Lifecycle Marketing Strategists, Adobe consultants, IT, and NBA team members to align on experience design standards and journey logic
Collaborate with Agile pods, personalization teams, and data science to ensure journey blueprints are feasible, scalable, and aligned with enterprise goals
Provide reusable templates, logic frameworks, and documentation to support AJO builders and accelerate enablement across teams
Contribute to governance frameworks for journey logic, personalization rules, and compliance

Requirements

What you’ll need

Bachelor's Degree in Experience Design, Marketing, Information Systems, or a related field
5+ years in experience architecture, customer journey design, or marketing technology
5+ years of experience with Adobe Journey Optimizer (AJO), Real-Time CDP, and NBA decisioning platforms
Experience designing scalable, reusable journey frameworks and logic structures
Collaboration skills across Agile pods, data science, engineering, and marketing strategy teams
Familiarity with multichannel personalization, compliance (HIPAA, TCPA), and consent frameworks
Experience working in Agile environments and collaborating across pods

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

journey architecturejourney designmultichannel orchestrationjourney frameworksNBA decisioningmultivariant testingdesign optimizationpersonalization strategiesAgile methodologiesexperience architecture

Soft Skills

collaborationleadershipcommunicationflexibilitycreativityproblem-solvingdocumentationguidanceconsistencygovernance