Manager, Care Management Support

Humana

Manager, Care Management Support at Humana providing non-clinical support to members for optimal wellness. Collaborating across departments and leading projects in care management.

Posted 6/19/2026full-timeQuincy • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $78,400 - $107,800 per yearWebsite

About the role

Key responsibilities & impact

contributes to administration of care management.
Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members.
works within specific guidelines and procedures;
applies advanced technical knowledge to solve moderately complex problems;
receives assignments in the form of objectives and determines approach, resources, schedules, and goals.
decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area.
requires cross departmental collaboration and conducts briefings and area meetings, and maintains frequent contact with other managers across the department.

Requirements

What you’ll need

Must reside in Illinois
Bachelor's Degree.
3 or more years of technical experience with Microsoft, Word, Excel, Outlook.
3 or more years of management experience.
Demonstrated ability to conduct briefings and area meetings using excellent organizational and communication.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Ability to use a variety of electronic information applications/software programs including electronic medical records.
Proficiency in analyzing and interpreting data trends.
Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills.

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproblem-solvingtechnical knowledgeelectronic medical recordsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

organizational skillscommunication skillsinterpersonal skillscritical thinkinganalytical skillsability to build rapport

Certifications

Bachelor's Degree