Pharmacy Tech, Mail Ops

Humana

Pharmacy Technician managing outbound pharmacy finance inquiries while addressing billing and payment issues for members. Working remotely in AZ or TX with close guidance on operational tasks.

Posted 6/17/2026full-timeRemote • Arizona, Texas • 🇺🇸 United StatesJunior💰 $40,000 - $52,300 per yearWebsite

About the role

Key responsibilities & impact

Pharmacy finance handles outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
Addressing customer needs which may include complex financial questions, resolve issues, and educate members.
Recording details of inquiries, comments or complaints, transactions or interactions and acts in accordance to it.
Process Part B claims for PDP members.
Advanced unresolved and pending customer grievances.
Will work under close guidance and within established practices and guidelines with minimal opportunity for deviation.
Perform responsibilities associated with accounts payable processing and reporting.

Requirements

What you’ll need

Must have an active license with the Board of Pharmacy in the appropriate state.
National Certification, PTCB CphT
1 year finance experience
Must reside in AZ or TX

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounts payable processingbilling inquiriespayment planscheck by phone paymentsPart B claims processingfinancial question resolutiontransaction recording

Soft Skills

customer serviceproblem solvingcommunicationattention to detail

Certifications

active pharmacy licensePTCB CphT