Case Manager

Humana

Join Humana as a Case Manager supporting members in Wisconsin Family Care program. Assess needs, develop care plans, and coordinate services for frail elders and adults with disabilities.

Posted 6/11/2026full-timeWaukesha • Wisconsin • 🇺🇸 United StatesJunior💰 $53,700 - $72,600 per yearWebsite

About the role

Key responsibilities & impact

Assess members health and safety needs to identify their strengths, interests, and preferences to develop a comprehensive Member Care Plan (MCP).
Coordinate with a Field Care Nurse to provide services that address members' health and safety needs, ensuring the team provides support in the least restrictive environment following the MCP.
Conduct face-to-face social assessments with members upon enrollment and at minimum, every six months, typically at the member's residence.
Conduct quarterly in-person visits and maintain monthly contact with members by phone.
Arrange support services for members, including those related to social integration, community resources, employment, housing, and other non-medical needs.
Ensure cost-effective service delivery.
Evaluate risk factors and provide education to members.
Maintain accurate documentation including case notes, service authorizations, and updates to the MCP.

Requirements

What you’ll need

A Bachelor's degree in human services or a related field is required, with at least 1 year of experience serving frail elders or adults with intellectual, developmental, or physical disabilities.
Alternatively, a Bachelor's degree in another field with at least 3 years of such experience is also acceptable.
Valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
Reside within 45 mins or less of the assigned coverage areas.
Case Management experience.
Experience with electronic case note documentation.
Knowledge of community health and social service agencies and additional community resources.

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementsocial assessmentsrisk evaluationservice documentationcommunity resource coordinationhealth and safety needs assessmentcomprehensive care planningservice delivery evaluationnon-medical support servicesmember care planning

Soft Skills

interpersonal communicationorganizational skillsteam coordinationproblem-solvingeducation and trainingempathyadaptabilitytime managementactive listeningrelationship building

Certifications

Bachelor's degree in human servicesBachelor's degree in related fieldvalid state driver's licensepersonal vehicle liability insurance