Telephonic Case Manager

Humana

Telephonic Case Manager working from home at Humana connecting with members over the phone. Collaborating with a caring team, building skills, and affecting care journeys.

Posted 6/10/2026full-timeWisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $53,700 - $72,600 per yearWebsite

About the role

Key responsibilities & impact

Conduct initial and annual assessments of members' medical, behavioral and social needs
Coordinates and organizes information from members' assessment to develop a care plan
Builds constructive working relationships with physicians, social service providers and others
Review, monitors and updates care plans as indicated
Provide information to members and providers regarding benefits, service providers and access protocols
Provide referrals for community resources and social services
Document member information and contacts made regarding members' care and services provided
Monitor member's willingness to participate in treatment regimes
Conduct follow up calls post hospitalization and emergency room visits
Contribute to interdisciplinary care team meetings
Educate members on preventive health guidelines and programs

Requirements

What you’ll need

Bachelor's degree in health and human services field
2 or more years of case management experience
Must reside within the State of WI

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementcare plan developmentmember assessmentdocumentationreferral coordination

Soft Skills

interpersonal skillscommunication skillsorganizational skillsrelationship buildingteam collaboration

Certifications

Bachelor's degree in health and human services