Principal Software Engineer – ITSM Process Automation, AI

Humana

Principal Software Engineer focusing on ITSM Process Automation & AI at Humana. Automating complex workflows, enabling AI-driven decision-making in enterprise IT operations.

Posted 6/5/2026full-timeRemote • District of Columbia, Florida, Kentucky, North Carolina, Virginia • 🇺🇸 United StatesLead💰 $156,600 - $215,400 per yearWebsite

Tech Stack

Tools & technologies

AzureCloudITSMJavaScriptPythonServiceNow

About the role

Key responsibilities & impact

Automation of ITSM & Lifecycle Workflows
AI Enablement
Platform & Data Integration
Observability & Insights
Establish a scalable catalog of reusable AI-driven automation capabilities
Accelerate EOL lifecycle execution through AI-enabled orchestration
Develop standardized automation patterns and playbooks to drive consistency
Enable intelligent, application and technology-centric EOL planning
Drive rapid adoption of AI skills and tooling across ITSM and TLM teams
Improve enterprise visibility into EOL risk and progress through automated insights

Requirements

What you’ll need

Bachelor's degree or equivalent work experience.
10 or more years of engineering experience with automation, integration, or software/platform engineering.
Experience with AI tools including Azure, Claude Code, OpenAI
Demonstrated experience simplifying complex operational processes through software engineering and workflow automation.
Strong experience with APIs, scripting, and software development using technologies such as Python and/or JavaScript.
Experience with ServiceNow development, configuration, integration, or workflow automation.
Experience with cloud technologies and modern automation frameworks, with Azure preferred.
Strong communication, systems thinking, and the ability to collaborate effectively across organizational boundaries.
Passion for automation, simplification, and improving how work gets done across enterprise IT operations.

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automationintegrationsoftware engineeringworkflow automationAPIsscriptingPythonJavaScriptcloud technologiesmodern automation frameworks

Soft Skills

communicationsystems thinkingcollaborationpassion for automationsimplification

Certifications

Bachelor's degree