Consumer Service Operations Professional

Humana

Intern role in Humana's Medicaid Clinical Services team optimizing communication with members. Responsibilities include sorting, processing mail, and supporting member correspondence.

Posted 6/5/2026internshipRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Ensure interaction between the company and members are optimized
Support Medicaid member mail processing
Receiving, sorting, and distributing incoming and outgoing correspondence related to Medicaid member services
Ensure accurate and timely processing of enrollment forms, eligibility documentation, claims-related communications, and other member correspondence
Tracking mail status, maintaining confidentiality of member information, and collaborating with other teams to resolve mail processing issues and ensure compliance with Medicaid program requirements
Reviewing and processing incoming member communications and routing appropriately

Requirements

What you’ll need

Transitioning Service Member eligible to participate in SkillBridge or military spouse eligible to participate in the military spouse fellowship
Minimum 1 year of customer service experience, including typing/data entry
Professional healthcare experience or education in a healthcare discipline
Excellent verbal, listening and written communication skills
Proficient in Microsoft Office, Outlook and Word
Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn new systems with the ability to work with multiple screens and databases with paying attention to detail with data entry
CGX, Excel, and QuickBase
Associate's or Bachelor's Degree
Clerical support background in a healthcare environment
Familiarity with medical terminology
CNA or Medical Assistant background
Medicaid experience

Benefits

Comp & perks

Networking opportunities will be provided while participating in the Internship or Fellowship
SkillBridge Internship Program provides an opportunity for transitioning military service members to gain civilian work experience for a period averaging 90 days
Military Spouse Career Accelerator Fellowship Program connects military spouses with employers offering a variety of professional onsite, field, or remote based opportunities for a period up to 12 weeks

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entrycustomer servicemail processingenrollment processingclaims processingmedical terminologyCNAMedical Assistant

Soft Skills

communication skillsattention to detailcollaborationconfidentiality

Certifications

Associate's DegreeBachelor's Degree