Strategy & Operations Lead – Clinical Outcomes

Humana

Strategy & Operations Lead developing clinical solutions to improve outcomes for members with chronic conditions at Humana. Leading initiatives and collaborating with stakeholders across various departments.

Posted 6/3/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $151,600 - $208,400 per yearWebsite

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Hard Skills

population health strategyhealth outcomes strategiesproduct strategydata analysisclinical analyticsoperational managementperformance managementstrategy consultingbusiness strategyproject management

Soft Skills

communication skillsleadershipinfluencingproblem solvingorganizationplanningprioritizationcollaborationindependenceadaptability

Tools & Technologies

Microsoft OfficePowerPointExceldashboardsdata viewsoperationalization modelstest and learn strategiesperformance summariesclinical programsanalytics

Industry Keywords

chronic condition managementprovider groupsmember researchexecutive leadershipcross-functional teamsstakeholder engagementoperational barriersdirect-to-member interventionsclinical workflowsstrategic roadmap

About the role

Key responsibilities & impact

Engage with high-performing and low-performing provider groups to understand clinical workflows and operational drivers that contribute to better chronic condition management. Translate insights into best practices and operational playbooks.
Drive and synthesize insights across Clinical Analytics, member research, and provider research to inform the strategic roadmap and execution priorities.
Co-develop and drive the execution of direct-to-member interventions to improve chronic condition management.
Lead the design and refinement of provider-facing data views (dashboards, insights, performance summaries) to ensure they are actionable, timely, and aligned to provider workflows.
Co-develop and support the execution of interventions to address key barriers for providers (PCPs and specialists).
Work with enterprise partners (e.g., care management, clinical programs, analytics) to ensure alignment and remove operational barriers to member and provider adoption.
Synthesize complex clinical, operational, and analytic information into clear recommendations for executive leadership.
Engage in an ambiguous problem solving and strategy setting.
Use data and insights from experts to identify the greatest opportunities in clinical outcomes, quality, cost, and experience for members and providers.
Lead cross-functional teams to define discrete opportunities that are both impactful and achievable.
Work directly with cross-functional partners across the enterprise to create the operationalization models, test and learn strategies, performance management strategies, and roadmaps to execute on prioritized opportunities.
Lead or support implementation of initiatives in partnership with internal or external teams.

Requirements

What you’ll need

Bachelor’s degree
7 or more years of experience in population health strategy, health outcomes strategies and/or product strategy OR 3 years of management consulting with additional 2-3 years of professional work experience
Experience in strategy consulting, business strategy, clinical, product, and/or operations areas
Direct people leadership and/or experience leading others by influence
Ability to interpret and leverage data and analytics to improve strategy and make recommendations
Strong communication skills both verbal and written, with ability to flex to different audiences, including senior leadership
Proven skills influencing others and a track record of success leading through ambiguity
Proven organization, planning and prioritization skills to collaborate with multiple enterprise departments and stakeholders; ability to execute within deadlines
Ability to work independently to manage projects to achieve objectives
Competency with Microsoft Office suite (PowerPoint, Excel)

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities