Desktop/End User Support Technician

Humana

Desktop Support Technician maintaining, repairing, and troubleshooting desktop hardware and software for Humana. Providing customer service and end-user training while resolving escalated technical issues.

Posted 6/3/2026full-timeTexas • 🇺🇸 United StatesJuniorMid-Level💰 $53,100 - $72,500 per yearWebsite

About the role

Key responsibilities & impact

The Desktop/End User Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages.
Responsible for customer service and end-user training.
Performs advanced administrative/operational/customer support duties that require independent initiative and judgment.
Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams.
Responds to escalated telephone, email and online requests for technical support.
Documents, tracks, and monitors the problem using applicable systems and tools.
Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance.

Requirements

What you’ll need

2 or more years experience as a Desktop/End User Support Engineer
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
Experienced responding to escalated telephone, email and on line requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools.
Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

desktop hardware maintenancedesktop software troubleshootingtechnical problem resolutioncustomer supportend-user trainingadministrative supportoperational supportdocumentationtrackingmonitoring

Soft Skills

customer serviceindependent initiativejudgmentdiscretionprioritizationadaptabilitycommunication