Senior Problem, Incident and Event Management Engineer

Humana

Senior Engineer coordinating incident resolution for key technology platforms and applications. Leading cross-functional teams in high-pressure situations to minimize business impact.

Posted 6/3/2026full-timeLouisville • Florida, Kentucky • 🇺🇸 United StatesSenior💰 $89,000 - $121,400 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Coordinating incident resolution in partnership with the Restoration Lead to drive technical teams toward rapid service recovery
Making incident prioritization decisions based on the Enterprise Priority Matrix
Communicating timely, clear, and actionable updates to enterprise stakeholders, including business and technical leadership
Preparing and distributing post-incident summaries, and executive-level notifications
Escalating issues appropriately and ensuring accountability across support teams and vendors
Partnering with Problem Management to ensure incidents with recurring patterns are addressed structurally
Identifying trends and recommending improvements to tools, processes, and operational practices
Supporting continuous improvement initiatives, including automation and process optimization
Participating in on-call or escalation rotations for off-hours incident support

Requirements

What you’ll need

2+ years of Incident Management experience
Ability to lead cross-functional teams under pressure
Previous experience in the healthcare industry
Experience sending notifications to business, technical and executive stakeholders
Experience with ITSM tools such as ServiceNow
Strong analytical and problem-solving capabilities

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Incident ManagementITSM toolsServiceNowProcess optimizationAutomation

Soft Skills

LeadershipCommunicationAnalytical skillsProblem-solvingCross-functional team collaboration