Business Intelligence Lead – CAHPS & HOS Analytics

Humana

Business Intelligence Lead driving CAHPS & HOS analytics at Humana. Ensuring reliable insights through advanced BI tools and strategies to enhance member experience.

Posted 5/28/2026full-timeRemote • California, Illinois, Montana, South Dakota • 🇺🇸 United StatesSenior💰 $117,600 - $161,700 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

enables fast, reliable visibility into CAHPS & HOS performance by operating the internal intelligence service
solves complex business problems by designing and maintaining standardized reporting, metrics, and visualizations
ensures that the right signals are visible, accessible, and actionable for survey results, leading indicators, and member risk modeling
provides daily and weekly dashboards, rapid ad hoc analysis, and alerting on meaningful shifts
selects and leverages tools, technologies, applications, and practices to collect, integrate, analyze, and present survey and performance data
ensures observability of CAHPS & HOS performance, standardizing metrics, dashboards, and visualizations
advises Stars leadership and other stakeholders to develop strategies focused on survey performance, member experience, and risk modeling
supports experience-related objectives that impact Star Ratings

Requirements

What you’ll need

Bachelor's degree and 5+ years of technical experience in business intelligence, analytics, or survey data analysis
2 or more years of project leadership experience
Advanced experience in dashboard development, reporting automation, and working with big and complex data sets
Experience analyzing data to solve a wide variety of business problems and creating data visualizations that drive strategic direction
Proven ability to work with cross-functional teams and translate requirements between business, project management and technical projects or programs
Expertise with BI tools such as Power BI or Tableau
Demonstrated ability to streamline data operations and reduce manual effort through automation
Proficiency in verbal/written communication to senior and executive leadership

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business intelligenceanalyticssurvey data analysisdashboard developmentreporting automationdata visualizationdata analysisdata operations automationbig datacomplex data sets

Soft Skills

project leadershipcross-functional collaborationrequirement translationcommunicationstrategic direction