Senior Problem, Incident and Event Management Engineer

Humana

Senior Problem Management Engineer coordinating high-priority incidents at Humana. Driving timely resolution while minimizing business impact across key technology platforms.

Posted 5/28/2026full-timeKentucky, Texas • 🇺🇸 United StatesSenior💰 $89,000 - $121,400 per yearWebsite

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Facilitates the coordination and restoration of services impacting key technology platforms and applications
Serves as a central point of contact for high-priority incidents, driving timely resolution while minimizing business impact
Responsible for managing the full lifecycle of incidents from detection through resolution
Makes incident prioritization decisions based on the Enterprise Priority Matrix
Communicates timely, clear, and actionable updates to enterprise stakeholders
Prepares and distributes post-incident summaries, and executive-level notifications
Escalates issues appropriately and ensures accountability across support teams and vendors
Partners with Problem Management to ensure incidents with recurring patterns are addressed structurally
Identifies trends and recommending improvements to tools, processes, and operational practices
Supports continuous improvement initiatives, including automation and process optimization
Participates in on-call or escalation rotations for off-hours incident support

Requirements

What you’ll need

2+ years of Incident Management experience
Ability to lead cross-functional teams under pressure
Previous experience in the healthcare industry
Experience sending notifications to business, technical and executive stakeholders
Experience with ITSM tools such as ServiceNow
Strong analytical and problem-solving capabilities

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Incident ManagementITSMServiceNowProcess OptimizationAutomationAnalytical SkillsProblem-Solving

Soft Skills

LeadershipCommunicationCollaborationStakeholder ManagementDecision MakingAccountability