Service Designer

Humana

Service Designer supporting concept initiatives across user research and design in healthcare experience. Collaborating with cross-functional teams to enhance member engagement and service delivery.

Posted 5/20/2026full-timeRemote • California, Illinois, Montana, South Dakota • 🇺🇸 United StatesJunior💰 $71,100 - $97,800 per yearWebsite

About the role

Key responsibilities & impact

Support visioning and concept development projects, assisting with user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
Contribute to the design and delivery of components integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides.
Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.
Demonstrate ability to listen and to thoughtfully contribute to business stakeholder and channel partner team conversations, strengthening our ability to deliver through cross-enterprise collaboration.
Stay informed about industry trends in health insurance, digital health, and service design best practices.

Requirements

What you’ll need

Bachelor’s Degree in Design, HCD, or a related field
1-3 years of relevant industry experience
Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user researchanalysissynthesisconcept ideationprototypingtestingjourney mappinginformation designillustration

Soft Skills

collaborationlisteningcommunication

Certifications

Bachelor’s Degree in DesignBachelor’s Degree in HCD