Associate Vice President – Service Simplification

Humana

Associate VP driving enterprise-wide service simplification for Humana. Leading automation initiatives and developing strategies to enhance operational efficiency and associate experience.

Posted 5/14/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJuniorMid-Level💰 $189,400 - $260,500 per yearWebsite

About the role

Key responsibilities & impact

Develop and execute the strategy and operating approach for the enterprise service simplification offering.
Build and maintain a prioritized portfolio of automation and simplification opportunities, presenting recommendations to the Executive Leadership Team based on cost savings and business value.
Govern large-scale, enterprise systems that support process analysis, automation, and service delivery to maximize value for Humana.
Partner cross-functionally to identify and advance additional technology-enabled simplification opportunities.
Ensure automation solutions meet the highest standards of accuracy, reliability, and security, recognizing that failures could result in significant business impact.
Lead efforts to automate a significant percentage of business processes annually, delivering both headcount efficiencies and increased capacity for higher-value work.
Establish and build a new team capable of operating seamlessly from inception, while collaborating closely with technology, information security, and business partners to protect proprietary data.
Operate independently with minimal supervision while maintaining strong alignment with business stakeholders and senior leadership.

Requirements

What you’ll need

Master's Degree
Bachelor’s degree in Business, Project Management, Information Technology, or a related field; Master’s degree preferred.
8+ years of progressive leadership experience in portfolio management, process improvement, automation, or related disciplines.
Demonstrated success leading large-scale, complex initiatives with significant organizational impact.
Strong analytical, organizational, and communication skills, with the ability to influence executive stakeholders.
Proven experience building and leading high-performing teams in dynamic, transformation-oriented environments.
Software QA testing multi-tier enterprise web applications
Strong experience with white-box, web-service integration and server back-end testing.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

automationprocess analysisservice deliveryportfolio managementprocess improvementsoftware QA testingweb-service integrationserver back-end testing

Soft Skills

analytical skillsorganizational skillscommunication skillsinfluencing skillsleadershipteam buildingcollaboration

Certifications

Master's DegreeBachelor’s degree in BusinessBachelor’s degree in Project ManagementBachelor’s degree in Information Technology