Senior Content Designer – Conversational

Humana

Senior Content Designer defining and creating content for conversational interfaces at Humana. Collaborating with cross-functional teams to enhance user experience and ensure content quality.

Posted 5/7/2026full-timeRemote • California, Illinois, Montana, South Dakota • 🇺🇸 United StatesSenior💰 $78,400 - $107,800 per yearWebsite

About the role

Key responsibilities & impact

Define, create and manage content for IVA and IVR experiences
Create content strategies and collaborate on information architecture, systems of words, content types and voice and tone
Collaborate with other UX experts on content organization, navigation, site maps and information architecture
Audit and inventory content to identify gaps in quality, compliance, standards and branding
Refine conversational content based on user feedback, analytics and testing
Maintain Humana digital content guidelines, standards, tools and processes

Requirements

What you’ll need

Bachelor's Degree in Design, Communications, English, Journalism or similar field
At least 5+ years of content design, content strategy and UX writing experience
Proven track record of designing accessible, scalable and user-centered content conversational experiences
Advanced organizational skills with attention to detail
Excellent verbal, written and presentation skills
Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors and legal and compliance professionals
Portfolio is required with application and resume

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
many other opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

content designcontent strategyUX writinginformation architecturecontent auditinguser-centered designconversational contentanalyticscontent guidelinesbranding

Soft Skills

organizational skillsattention to detailverbal communicationwritten communicationpresentation skillscollaborationstakeholder managementuser feedback incorporationteamworkadaptability

Certifications

Bachelor's Degree in DesignBachelor's Degree in CommunicationsBachelor's Degree in EnglishBachelor's Degree in Journalism