Senior Service Designer

Humana

Senior Service Designer facilitating development of service experiences for Humana's healthcare product team. Collaborating with cross-functional teams to deliver innovative, user-centered designs.

Posted 5/7/2026full-timeRemote • Illinois, Kentucky, New York, Virginia • 🇺🇸 United StatesSenior💰 $94,900 - $130,600 per yearWebsite

About the role

Key responsibilities & impact

Lead development of new service experiences, including problem framing, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.
Create service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, and stories.
Collaborate with UX/UI designers, product teams, marketing, and operations.
Demonstrate ability to listen, contribute to, and facilitate conversations across teams.
Contribute to the continuous development of the design discipline.

Requirements

What you’ll need

Bachelor’s Degree in Design, HCD, or a related field
5+ years of relevant industry experience
Portfolio demonstrating skill in journey mapping, user research, prototyping, information design and/or illustration.
Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off, including personal holidays
Volunteer time off
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

user researchprototypingjourney mappinginformation designillustrationservice blueprintsconcept ideationanalysis and synthesisimplementation planning

Soft Skills

collaborationcommunicationfacilitationlistening

Certifications

Bachelor’s Degree in DesignBachelor’s Degree in HCD