Medicare Call Center Representative

Humana

Humana Medicare Call Center Rep assisting members with inquiries and resolving issues. Handling inbound calls while providing a perfect call experience in a fast-paced environment.

Posted 5/6/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJunior💰 $19 - $20 per hourWebsite

About the role

Key responsibilities & impact

addressing incoming telephone, digital, or written inquiries
performing varied activities and moderately complex administrative / operational / customer support assignments
providing resolution or pathway to resolution on each call
addressing member needs including complex benefits questions
resolving issues and educating members
handling 40+ inbound calls daily
accurately recording details of inquiries, comments or complaints, transactions or interactions
escalating unresolved and pending member grievances
working under minimal direction within defined parameters
following standard policies / practices

Requirements

What you’ll need

You MUST reside in Kentucky or Indiana within a 50-mile radius of Humana’s Louisville offices
demonstrated experience with providing strong customer service
effective communications skills and strong attention to detail
prior experience managing multiple or competing priorities
proficient with Microsoft Office applications, particularly Outlook and Teams
Previous inbound call center or related customer service experience
Previous healthcare experience
Associate or Bachelor’s degree
Bilingual in Spanish and English

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance
competitive benefits that support whole-person well-being

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceinbound call handlingadministrative supportoperational supportissue resolutionattention to detailmanaging multiple prioritiesbilingual in Spanish and English

Soft Skills

effective communicationproblem-solvingorganizational skills

Certifications

Associate degreeBachelor's degree