Sales Support Representative

Humana

Sales Support Representative providing timely sales support and resolving inquiries for Humana selling agents. Engaging in a variety of tasks to enhance agent experience and compliance.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $43,000 - $56,200 per yearWebsite

About the role

Key responsibilities & impact

Become a part of our caring community
Provide timely and effective sales support to Humana’s selling agents
Handle a high volume of inbound and possible outbound phone calls to assist insurance agents with pre-enrollment inquiries
Assist agents with all pre-enrollment inquiries including compliance verification, enrollment, product, and processes
Utilize documents, websites, and local networks to research and resolve inquiries of agents
Leverage internal documentation and websites to investigate, guide, and support agents
Build and strengthen relationships with both internal and external agents
Keep closely attuned to the needs and perspectives of agents

Requirements

What you’ll need

Minimum of 2 years of demonstrated experience in delivering exceptional customer service, with a proven ability to build positive relationships and resolve inquiries effectively
Career-oriented individuals seeking long-term growth opportunities within the organization are strongly encouraged to apply
Excellent written and verbal communication skills, with the ability to confidently interact with internal teams and external partners in a professional manner
Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Teams, Excel) and Adobe Acrobat, including the ability to open, edit, and manage PDF documents
Strong general computer skills, including system navigation, accurate typing, basic troubleshooting, and initial computer setup
Ability to navigate multiple systems and applications simultaneously, utilizing search tools and resources to locate and process information efficiently
Demonstrated critical thinking, problem-solving, and emotional intelligence, with the ability to make sound decisions in a fast-paced environment
Commitment to remain within the department for a minimum of one (1) year, starting from the first day of employment

Benefits

Comp & perks

Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecompliance verificationenrollment processesMicrosoft Office SuiteAdobe Acrobatsystem navigationtypingtroubleshootinginformation processingcritical thinking

Soft Skills

relationship buildingcommunicationproblem-solvingemotional intelligencedecision makingadaptabilityprofessionalismteam collaborationtime managementcustomer support