Bilingual Dental Inbound Representative

Humana

Bilingual Dental Inbound Representative handling 40+ daily calls from members and providers. Providing assistance on benefits, resolving issues, and ensuring a positive experience.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $39,000 - $49,400 per yearWebsite

About the role

Key responsibilities & impact

Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
Escalate unresolved and pending customer grievances
Document all interactions, actions taken, and outcomes in internal systems
Resolve routine to moderately complex issues by following established guidelines and workflows
Identify issues requiring escalation and ensure handoff to the appropriate teams
Meet quality, productivity, and customer experience expectations

Requirements

What you’ll need

Minimum 2 years of customer service experience
Bilingual in English & Spanish, with the ability to speak, read, and write fluently in both languages
Must reside in the Central or Eastern Time Zone
Customer service mindset with a genuine desire to help others
Experience documenting customer issues in detail
Experience assessing support requests in multiple systems simultaneously and escalating based on severity
Experience interpreting and responding to customer requests
Experience excelling within performance-focused settings

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance and many other opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer service experiencebilingual in English & Spanishdocumenting customer issuesassessing support requestsescalating issuesinterpreting customer requests

Soft Skills

customer service mindsetgenuine desire to help othersability to meet quality expectationsability to meet productivity expectationsability to meet customer experience expectations