Director, Supplemental Benefits Operations

Humana

Director in supplemental benefits operations at Humana, leading strategy for Medicare Advantage products. Collaborating cross-functionally to ensure regulatory compliance and operational feasibility while enhancing member experiences.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesLead💰 $150,000 - $206,300 per yearWebsite

About the role

Key responsibilities & impact

Lead the supplemental benefits strategy for Medicare Advantage and related products, aligning with organizational goals and priorities
Lead benefit design, structure, and evolution to align with regulatory requirements, business objectives, and member needs
Oversee benefit configuration, system setup, testing, and quality assurance to ensure accurate delivery
Provide expertise on benefit design, implementation best practices, and regulatory requirements
Analyze competitive landscape and member needs to identify opportunities for differentiated supplemental offerings
Collaborate with actuarial, clinical, operations, and network teams to ensure benefits are financially sustainable and operationally feasible
Manage vendor relationships, including third-party risk management in accordance with Humana's policies
Monitor regulatory updates and ensure all supplemental benefits are compliant with CMS guidelines and applicable state regulations
Develop and maintain performance metrics for supplemental benefits, report outcomes, and recommend improvements
Support annual enrollment period (AEP) readiness, including product training, marketing, and member communication materials
Lead a team of process and project experts, and foster a culture of innovation, accountability, and continuous improvement
Represent Humana at industry forums, CMS meetings, and in vendor negotiations

Requirements

What you’ll need

Bachelor's Degree
6-8+ years of work experience in insurance health plan products or supplemental benefits management
Background in operational execution, risk management, and vendor oversight
Demonstrated leadership experience with cross-functional teams
Strong problem-solving skills and demonstrated ability to perform complex quantitative and qualitative analysis
Commitment to regulatory compliance and quality assurance
Excellent written and verbal communication abilities
Excellent analytical, communication, and organizational skills
Proficiency with project management tools and Microsoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

benefit designregulatory compliancequality assurancequantitative analysisqualitative analysisrisk managementvendor oversightperformance metricsoperational executionsupplemental benefits management

Soft Skills

leadershipproblem-solvingcommunicationorganizational skillscollaborationinnovationaccountabilitycontinuous improvement

Certifications

Bachelor's Degree