Principal Product Manager – Next Best Action

Humana

Senior product leader defining and scaling an enterprise decisioning engine for Humana. Transforming healthcare delivery for millions through personalized engagement and technology.

Posted 4/24/2026full-timeColorado, Florida, Illinois, Kentucky, Massachusetts, New York, Tennessee, Texas, Virginia, Washington • 🇺🇸 United StatesLead💰 $150,000 - $206,300 per yearWebsite

Tech Stack

Tools & technologies

Microservices

About the role

Key responsibilities & impact

Lead the evolution of an enterprise decisioning ecosystem that unifies marketing, digital, data, and operations functions
Build a 6 ‑ quarter roadmap focused on continuous, measurable value—through data ‑ driven decisioning, adaptive learning, and cross ‑ channel orchestration
Embed product discipline into how the organization builds and uses decisioning capabilities, helping move from fragmented campaign execution to coordinated, customer ‑ centric engagement
Translate enterprise goals into decisioning strategies, eligibility criteria, prioritization logic, and optimization frameworks
Author and socialize the NBA operating model—clear governance, value tracking, and adoption metrics
Collaborate across teams to design a modular, platform ‑ agnostic decisioning framework inspired by best ‑ in ‑ class technology (e.g., Pega CDH)
Help align integration patterns, APIs, and reference architectures that enable scalability across digital, voice, service, and outbound channels
Define and maintain a centralized Action Catalog with metadata, KPIs, constraints, and policies for approval, versioning, and retirement
Establish governance frameworks in partnership with Compliance, Legal, and Data Governance to ensure responsible and auditable personalization at scale
Partner with Data Science and Analytics teams to define model inputs, outputs, and monitoring requirements for predictive and adaptive models
Serve as the enterprise subject ‑ matter expert (SME) on decisioning and personalization, translating technical concepts for marketing, service, and channel leads
Partner with senior leaders across business units to align NBA priorities with enterprise OKRs and in ‑ flight initiatives
Write detailed product requirements, user stories, and acceptance criteria
Partner closely with engineering and architecture to deliver scalable, resilient, and high ‑ performance services
Define KPIs and dashboards to measure NBA value realization, e.g., enterprise adoption rate (# of channels using NBA logic)
Drive continuous optimization through test ‑ and ‑ learn programs and closed ‑ loop feedback into modeling and arbitration strategies.

Requirements

What you’ll need

Bachelor’s in Marketing , Business Administration, Computer Science , or Information Technology, or related
8–12+ years in product management, decisioning architecture, enterprise personalization, or related roles
Deep hands ‑ on experience with Pega CDH, Adobe RTCDP, Salesforce Interaction Studio/ Einstien , or equivalent decisioning platforms
Expertise in NBA frameworks, arbitration logic, real ‑ time decisioning, customer journey orchestration, and adaptive learning
Advanced understanding of microservices architecture, event ‑ driven data pipelines, APIs, and streaming frameworks
Ability to define and translate decision tables, scoring models, and algorithmic logic into business rules
Experience partnering with Data Science and Engineering to operationalize predictive models
Proven record of leading through influence in large, matrixed organizations
Skilled at simplifying complex technical concepts for senior audiences
Capable of creating cross ‑ portfolio alignment and adoption of shared product capabilities.

Benefits

Comp & perks

medical, dental and vision benefits
401(k) retirement savings plan
time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
short-term and long-term disability
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementdecisioning architectureenterprise personalizationNBA frameworksarbitration logicreal-time decisioningcustomer journey orchestrationadaptive learningmicroservices architectureevent-driven data pipelines

Soft Skills

leading through influencesimplifying complex conceptscross-portfolio alignmentcollaborationcommunicationorganizational skillsstrategic thinkinggovernance frameworksstakeholder engagementproblem-solving