Humana

Director, Product Design – Onboarding

Humana

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $138,900 - $191,000 per year

Job Level

Lead

About the role

  • Lead, mentor, and grow a team of product designers while fostering a high performing, inclusive, and collaborative design culture
  • Define and drive the long-term design strategy for onboarding, ensuring experiences are member centered, compliant, and aligned to business priorities
  • Advocate for design excellence and establish a clear vision for identity related experiences across web and mobile ecosystems
  • Lead design for core identity experiences including registration, login, multi factor authentication, identity verification, password management, and account recovery
  • Partner with IAM, Security, and Architecture teams to design friction-right authentication and verification workflows that meet enterprise risk thresholds
  • Ensure onboarding flows comply with accessibility requirements, privacy regulations, and emerging identity standards
  • Partner closely with Product, Engineering, IAM, Legal, Compliance, and Marketing to define priorities and deliver unified solutions across platforms
  • Build trusted relationships with senior stakeholders, navigating constraints, and influencing teams in a complex, matrixed environment
  • Collaborate with Research and Content Design to inform onboarding improvements through behavioral insights, usability testing, and continuous discovery
  • Ensure design output is high-quality, cohesive, and reflects deep understanding of member needs, technical realities, and operational workflows
  • Use prototypes, journey maps, and storytelling to communicate design direction and drive alignment with executive stakeholders
  • Establish design principles, future state visions, and experience roadmaps that balance near-term delivery with long-term onboarding strategy

Requirements

  • 12+ years of experience in UX or Product Design, including 4+ years in a senior or director level leadership role
  • Demonstrated expertise in digital identity, including registration, login, authentication, identity verification, and account creation
  • Strong understanding of performance metrics and data-informed design
  • Experience leading design for complex, regulated, or high security environments (e.g., healthcare, financial services, government, insurance)
  • Strong portfolio demonstrating systems thinking, scalable frameworks, and end-to-end experience design
  • Experience leading or guiding user research and applying insights to design
  • Proven ability to influence at all levels and drive cross functionality
  • Strong organizational and prioritization skills in fast-paced environments
  • Excellent analytical and process-oriented thinking
  • Mastery of Figma and other modern design tools
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance and many other opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX designProduct designDigital identityAuthenticationIdentity verificationUser researchData-informed designPerformance metricsEnd-to-end experience designSystems thinking
Soft Skills
LeadershipMentoringCollaborationInfluencingOrganizational skillsPrioritizationAnalytical thinkingProcess-oriented thinkingRelationship buildingCommunication