Humana

Lead Content Designer

Humana

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $104,000 - $143,000 per year

Job Level

Senior

About the role

  • Define, create and manage content for IVA and IVR experiences, including dialogue, prompts, error messaging and navigation, ensuring clarity, accessibility and alignment with user needs and business goals
  • Create content strategies and direct information architecture, systems of words, content types and voice and tone to ensure content is aligned to established audience and business objectives, research insights, brand standards, legal and compliance requirements, accessibility best practices and digital standards
  • Collaborate with other UX experts on content organization, navigation, site maps and information architecture
  • Seek simplicity, distilling complex concepts into clear, concise and contextual content and taxonomies
  • Regularly audit and inventory content to identify gaps in quality, compliance, standards and branding
  • Continuously refine conversational content based on user feedback, analytics and testing, while adhering to accessibility, compliance and brand standards
  • Maintain Humana digital content guidelines, standards, tools and processes

Requirements

  • Bachelor's Degree in Design, Communications, English, Journalism or similar field
  • At least 7 years of content design, content strategy and UX writing experience
  • Proven track record of designing accessible, scalable and user-centered content conversational experiences, ensuring clarity, engagement and seamless interaction
  • Advanced organizational skills with attention to detail, capable of handling multiple projects simultaneously and able to move between strategic and tactical work
  • Excellent verbal, written and presentation skills
  • Experience working with varied stakeholder teams including subject matter experts, content reviewers, editors and legal and compliance professionals
  • Portfolio is required with application and resume
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance
  • many other opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
content designcontent strategyUX writinginformation architecturedialogue creationerror messagingcontent auditingaccessibility best practicesdigital standardstaxonomies
Soft Skills
organizational skillsattention to detailverbal communicationwritten communicationpresentation skillscollaborationstrategic thinkingtactical executionuser-centered designsimplicity in communication