Humana

Lead Product Manager, Digital Shopping Journey

Humana

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $126,300 - $173,700 per year

Job Level

Senior

About the role

  • Own the full MA shopping, decision, and renewal journey—from awareness to plan selection—leveraging data, insights, and research to guide continuous iteration.
  • Identify friction points, conversion barriers, and opportunities to enhance clarity and confidence for prospects and members.
  • Partner cross‑functionally with Product, Marketing, Operations, and Support to deliver journey improvements and aligned messaging.
  • Define and maintain journey-level KPIs; guide the development of dashboards to monitor funnel performance and customer behavior changes.
  • Facilitate cross-functional workshops to communicate journey insights, align on strategy, and prioritize experience investments.
  • Champion scalable component design to ensure consistency across storefront pages, plan display modules, and conversion flows.

Requirements

  • Minimum 7 years of experience in digital product management, with ownership of consumer-facing journeys or eCommerce experiences
  • Proven success leading complex, multi-step customer journeys and improving conversion funnels
  • Strong analytical capabilities, with experience defining KPIs, interpreting behavioral data, and running A/B or multivariate tests
  • Experience working in regulated industries
  • Demonstrated ability to lead cross-functional teams and influence senior stakeholders without direct authority
  • Strong understanding of UX principles, responsive web design, accessibility standards, and component-based design systems
  • Exceptional communication, storytelling, and strategic thinking skills
  • MBA or other advanced degree is preferred
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance and many other opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital product managementconsumer-facing journeyseCommerce experiencesKPI definitionbehavioral data interpretationA/B testingmultivariate testingUX principlesresponsive web designcomponent-based design systems
Soft Skills
analytical capabilitiescross-functional team leadershipinfluencing senior stakeholderscommunication skillsstorytellingstrategic thinking
Certifications
MBAadvanced degree