Humana

VP, Partner Sales Channel

Humana

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Lead

About the role

  • Responsible for leading overall Partner channel sales strategy and transformation to drive membership growth, member retention, and cost per sale.
  • Build and expand relationships with external partners to promote, accelerate and drive Senior Product sales across all field channels, responding to unforeseen market changes and consumer buying preferences.
  • Scale intelligent enablement (e.g., call effectiveness tools, CRM adoption, playbooks) to improve contact, conversion, and throughput.
  • Set quarterly objectives and KPIs for all partner types (Field, CC/BPO, FMOs) and hold leaders accountable with transparent dashboards.
  • Champion an enterprise growth mindset that prioritizes STARs, member outcomes, and complaint reduction (CTM/k).
  • Implement progressive oversight policies to proactively address outliers (e.g., accretion, CTMs) and ensure end-to-end CMS compliance in partner operations, sales practices, and marketing activations.
  • Lead a high-performing leadership bench (5 direct reports; ~200 associates) with clear roles, operating rhythms, and success metrics skilled at data-driven decision-making, change leadership, and cross-functional collaboration.
  • Build and sustain a best-in-class partner operating cadence (planning, enablement, execution, inspection, and continuous improvement).
  • Drive effective CRM utilization and data quality to power targeting, sequencing, and coaching at scale.

Requirements

  • 12+ years of progressive leadership in Medicare distribution, health plan growth, or analogous partner-led sales environments; 7+ years leading multi-layer organizations.
  • Expertise across partner ecosystems (Field, CC/BPO, FMOs) with proven results in AEP execution and Medicare product growth (MAPD, Med Supp, PDP).
  • Adept at developing and leading high-performing sales teams to support continuous growth and retention.
  • Demonstrated commitment to cultivating collaborative relationships (internally/externally) while leading and inspiring a team to achieve or exceed agreed-upon results.
  • Proven ability to develop strategy, set and meet established targets and effectively manage programs.
  • Ability to synthesize complex information and communicate it to a wide variety of audiences including internal and external business partners.
  • Broad understanding of the Medicare sales landscape, competitive environment along with current and future industry challenges.
  • Experience working with and supporting senior leadership to achieve strategic goals across the segment or enterprise-wide.
  • Critical thinking skills to connect disparate dots and overcome ambiguity.
  • Data-driven operator with advanced proficiency in CRM, funnel analytics, forecasting, and sales productivity tooling (AI-enabled call guidance a plus).
  • Exceptional people leadership: culture builder, change leader, and developer of high-performing teams.
  • Bachelor’s degree required; MBA or related advanced degree preferred.
Benefits
  • Hybrid work; flexibility based on business needs and seasonal AEP demands.
  • Travel ~30–40% to partner locations, field markets, councils, and leadership meetings.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Medicare distributionAEP executionMedicare product growthMAPDMed SuppPDPsales productivity toolingfunnel analyticsforecastingdata-driven decision-making
Soft Skills
leadershipcollaborative relationshipsstrategic thinkingcommunicationcritical thinkingchange leadershipculture buildingteam developmentinspirationaccountability
Certifications
Bachelor’s degreeMBAadvanced degree