Director, Sales Support
Humana
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $138,900 - $191,000 per year
Job Level
About the role
- Lead the planning, execution, and oversight of sales support programs, including Medicare complaints and Stars enablement initiatives.
- Develop and implement strategies to improve sales operational efficiencies, reduce member complaints, and enhance customer satisfaction.
- Collaborate with cross-functional teams to align sales support efforts with organizational quality and performance measures.
- Analyze data to identify gaps and opportunities, prioritize initiatives, and monitor progress toward goals.
- Foster a culture of innovation and continuous improvement within the sales support function.
- Prepare executive-level presentations using Microsoft PowerPoint to visualize program strategies, progress, and outcomes.
- Communicate complex information clearly and persuasively to enterprise senior executives and key stakeholders.
- Ensure compliance with regulatory requirements and internal policies.
- Manage and mentor a team of sales support professionals, providing guidance and professional development.
- Establish reporting mechanisms and communicate program outcomes to senior leadership.
- Represent the sales support function in organizational planning and strategy forums.
Requirements
- Bachelor's Degree
- 8 or more years of experience in sales support, program management, or healthcare operations.
- Experience with Stars programs and Medicare Advantage quality initiatives.
- 5 or more years of management experience
- Knowledge of Medicare complaint reduction strategies and sales enablement best practices.
- Demonstrated expertise in preparing and delivering executive‑level stars performance updates, dashboards, and strategic reporting for senior executives
- Experience leading large-scale initiatives with measurable outcomes.
- Strong analytical skills with experience using data to drive decision-making.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisprogram managementsales operational efficienciesexecutive-level presentationsstrategic reportingdashboard creationMedicare complaint reduction strategiessales enablement best practiceslarge-scale initiative leadershipperformance measurement
Soft Skills
communicationleadershipmentoringcollaborationinnovationcontinuous improvementpersuasionguidanceorganizational alignmentproblem-solving