Sales Associate Director, External Call Center
Humana
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $93,400 - $127,300 per year
Job Level
About the role
- Set and execute the enterprise strategy for external call center sales partnerships
- Lead large-scale partner relationships, shape multi-year growth strategies, and ensure alignment between external partners and enterprise objectives
- Oversee and deliver annual and multi-year revenue targets across all external call center partners
- Define and execute the overarching partner sales strategy, ensuring consistent execution across a diverse partner portfolio
- Provide executive oversight of all existing external call center partnerships
- Build and maintain a robust pipeline of new partner relationships
- Negotiate and oversee complex commercial agreements
- Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness, productivity, quality and compliance
- Drive continuous improvement initiatives to enhance sales effectiveness, customer experience, and operational efficiency across partner channels
- Collaborate with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training
- Lead, mentor, and develop a high-performing team responsible for partner management, strategy, growth and execution
Requirements
- Bachelor's degree or higher
- 5+ years of progressive experience in sales, channel management, and leadership within a complex, multi-channel environment
- Experience in a call center environment
- 2+ years of senior management experience leading large, distributed teams and/or external partner organizations
- Experience driving large-scale revenue growth
- Must be experienced in the Medicare Advantage Sales and Distribution space
- Must have an active Health and Life Insurance License
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales strategypartner managementrevenue growthKPI establishmentperformance frameworkscommercial agreementscontinuous improvementoperational efficiencycustomer experiencechannel management
Soft Skills
leadershipmentoringcollaborationcommunicationstrategic thinkingrelationship buildingteam developmentnegotiationproblem-solvingorganizational skills
Certifications
Bachelor's degreeHealth and Life Insurance License