Director, Call Center – Brokerage
Humana
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $124,100 - $169,300 per year
Job Level
About the role
- Oversee and deliver annual and multi-year revenue targets across all external call center partners
- Define and execute the overarching partner sales strategy, including growth priorities, channel optimization, and market expansion initiatives
- Provide executive oversight of all existing external call center partnerships
- Build and maintain a robust pipeline of new partner relationships
- Negotiate and oversee complex commercial agreements
- Establish performance frameworks, KPIs, and reporting cadences to measure partner effectiveness
- Drive continuous improvement initiatives to enhance sales effectiveness
- Partner closely with internal stakeholders across Sales Operations, Compliance, Marketing, Technology and Training
- Lead, mentor, and develop a high-performing team responsible for partner management, strategy, growth and execution
Requirements
- Bachelor's degree or higher
- 10+ years of progressive experience in sales, channel management, and leadership within a complex, multi-channel environment
- 5+ years of senior management experience leading large, distributed teams and/or external partner organizations
- Demonstrated success driving large-scale revenue growth
- Must be experienced in the Medicare Advantage Sales and Distribution space
- Must possess an active Health and Life Insurance License
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales strategychannel optimizationrevenue growthperformance frameworksKPI developmentcommercial agreementspartner managementsales effectivenesspipeline developmentnegotiation
Soft Skills
leadershipmentoringteam developmentcommunicationcollaborationstrategic thinkingproblem-solvingrelationship buildingexecutive oversightcontinuous improvement
Certifications
Health Insurance LicenseLife Insurance License