Humana

Director, Content Design

Humana

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $168,000 - $231,000 per year

Job Level

Lead

About the role

  • Define and scale Humana’s UX content design vision across digital ecosystems, grounded in health literacy, accessibility, and member trust
  • Manage and grow a best-in-class UX content design team supporting web, mobile, voice, chatbot, and other emerging channels
  • Champion a consistent and inclusive voice that reflects Humana’s values of kindness, clarity, and care—tailored to diverse member populations
  • Partner with leaders across product, experience design, marketing, legal, compliance, and clinical teams to ensure aligned, high-impact digital content delivery
  • Establish scalable frameworks, taxonomies, and governance models for content reuse, localization, personalization, and accessibility (WCAG, ADA)
  • Leverage data, user research, and behavioral science to guide content decisions that improve member engagement and outcomes
  • Oversee editorial standards, content operations, and team performance to deliver high-quality experiences efficiently and effectively

Requirements

  • 10+ years of experience in UX content design, content strategy, product writing, or editorial leadership—preferably in healthcare, insurance, or other regulated industry
  • 5+ years leading content or design teams within complex, matrixed organizations
  • Strong executive presence with a track record of influencing senior leadership and cross-functional partners
  • Deep expertise in health literacy, plain language, accessibility, and inclusive communication practices
  • Proven experience designing and operationalizing content systems at scale (e.g., content design systems, CMS workflows, taxonomy/metadata structures)
  • Strong alignment with Humana’s values and a passion for improving people’s health and lives
  • Bachelor’s or advanced degree in Communications, English, Journalism, HCD, or related field
Benefits
  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance and many other opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UX content designcontent strategyproduct writingeditorial leadershipcontent design systemsCMS workflowstaxonomy structuresmetadata structuresaccessibilityhealth literacy
Soft skills
executive presenceinfluencing senior leadershipcross-functional collaborationinclusive communicationteam performance managementmember engagementdata-driven decision makingscalable frameworksgovernance modelseditorial standards
Certifications
Bachelor’s degreeadvanced degree in Communicationsadvanced degree in Englishadvanced degree in Journalismadvanced degree in HCD