Inbound Call Center Representative
Humana
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $39,000 - $49,400 per year
Job Level
JuniorMid-Level
About the role
- Represents the company by addressing incoming telephone, digital, or written inquiries
- Performs varied activities and moderately complex administrative/operational/customer support assignments
- Addresses customer needs which may include complex benefit questions, resolving issues, and educating members
- Records details of inquiries, comments or complaints, transactions or interactions and takes action accordingly
- Escalates unresolved and pending customer grievances
- Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
Requirements
- 2+ years of customer service experience
- Demonstrated experience with providing exceptional customer service and attention to details while listening on calls
- Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously
- Prior experience effectively communicating with customers verbally and listening to their needs
- Must be able to accurately and completely document member needs, inquiries, or questions during calls within multiple systems
- Associate or Bachelor’s degree preferred
- Bilingual English/Spanish, able to speak, read and write in both languages without limitations or assistance
- Proficiency with Microsoft Office applications, particularly Outlook and Teams
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicedocumentationmultitaskingbilingualMicrosoft OfficeOutlookTeams
Soft skills
attention to detailcommunicationlisteningproblem-solvingcustomer education
Certifications
Associate degreeBachelor's degree